Shipping Policy
Orders submitted by 4PM Eastern Standard Time will be shipped same day. Same day shipping does not apply toward any items that require freight shipping, items that are special order items, or items that require special handling. Please note that the Same Day Shipping countdown is an estimate and assumes users’ computer time is accurate.
Truck freight items ship same day on orders placed by 2PM EST. We do not supply any additional services with the freight companies. Any additional services that your request from the freight company will be your responsibility to pay for (i.e. we don’t pay for a lift gate). When the freight company contacts your for delivery you will need to work out any special details at that time.
Shipping Options and Rates
| Standard Ground | Expediated Ground | 2 Day Delivery | 1 Day Delivery | |
|
All Orders |
9.99** |
12.99** |
Live Rate |
Live Rate |
**Alaska, Hawaii and International orders are exempt from Free Shipping & Flat Rate Shipping. All shipping methods are live Fedex Rates for Expedited Delivery Options and outside the 48 states.
Free Standard Shipping
- Free Standard Shipping on orders over $99
- Does not apply to Alaska & Hawaii
- Most orders ship within 24 hours
- Will arrive in 4 to 8 business days
Ground Shipping
- Residential/Business delivery in 1-5 days for $11.99
- Please see chart below for estimated delivery to your area
Please note that items shipped directly from the manufacturer may not quality for expedited ground shipping.
2nd Day and Overnight Shipping
- In-stock orders placed before 4PM EST will ship same day and arrive the 2nd or next business day
- 2nd Day and Overnight shipping charges will be calculated during checkout
- A street address is required for all shipments
- Certain items may not quality for air express shipping
- We do not refund shipping charges
- Saturday delivery is available – call customer service for details 1-877-388-2628
International and Canada Shipping
- We are able to ship Internationally to anywhere with a zip/postal code
- International shipping charges are dependent upon weight and dimensions of the package(s)
- Any additional brokerage, duties, and taxes are the responsibility of the customer
If you have any questions regarding shipping methods or rates, please contact customer service at 1-877-388-2628.
Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Package Protection can be added during checkout.
How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred at zero cost to you.
Need to file a claim? File here
To protect your order against loss or theft, add Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
-Marked As Delivered (Stolen)
Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.
-Stuck In Transit (Lost)
Claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update.
-Damaged
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.