Frequently Asked Questions
Question: Do you sell to the public?
Answer: Absolutely, we only sell to the public! Our name Wholesale Marine signifies the savings that we are able pass on to you.
Question: Is your site secure?
Answer: Yes, we use the industry standard encryption protocol known as Secure Socket (SSL) to keep your order information secure.
Question: When will my order ship?
Answer: Orders placed before 4:00 est. Monday-Friday are shipped the same day in most cases.
Question: How will I be notified of my order confirmation?
Answer: Upon completion of your order you will receive an email confirmation of your order. If for any reason any of the information is incorrect please contact us immediately so we can make the necessary changes.
Question: How will I be notified of shipping confirmation?
Answer: As soon as your order ships we will send you an email confirmation with the tracking numbers. To check the shipping status click on the tracking number and you will be directed to the UPS with the tracking information.
Question: Can I check my order through your website?
Answer: No, at this time we do not offer a tracking service through our site.
Question: How do I return an item?
Answer: Please contact us by phone at 877-388-2628 or by email at support@wholesalemarine.com . We will issue you a Return Authorization number which will expedite your claim.
Question: How do I join the Wholesale Marine rewards program?
Answer: Simply create an account at the time of purchase and you are registered to start collecting points
Question: How can I see how many rewards points I have?
Answer: Simply log in to your account using your user name and password then click on the “Account” tab and your Point balance as well as your shipping and billing information will be displayed.
Question: How can I receive special offers?
Answer: Sign up for our newsletter and stay on top of new products specials and more valuable information from Wholesale Marine.
Question: How long will it take to receive my order via FedEx Ground shipping?
Answer: The map below shows estimated shipping times for items shipped via FedEx Ground
Route Package Protection FAQs?
Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Package Protection can be added during checkout.
How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred at zero cost to you.
Need to file a claim? File here
To protect your order against loss or theft, add Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
-Marked As Delivered (Stolen)
Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.
-Stuck In Transit (Lost)
Claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update.
-Damaged
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
- If your package is lost, stolen, or damaged, Route will refund or replace it.
- Route is an added layer of protection to your order that ensures replacement for lost, stolen, or damaged packages. By unselecting it, you are opting out of this premium feature.
- We are proud to partner with Route, the leader in package protection. By keeping Route selected at checkout, your order will be protected from damage, loss, or theft.
- Wholesale Marine partners with Route to protect your package from loss, damage, or theft.
- Theft and loss are on the rise. Make sure to keep Route selected to protect your package from loss, damage, or theft.
- By deselecting Route protection, Wholesale Marine is not liable for anything lost, stolen, or damaged.